A step-by-step guide supports new Complaints Policy
Nicki Paull2025-10-24T14:06:58+13:00The new dapaanz Complaints Policy (2024) and guidance about concerns and complaints is now available on this website. To support complainants and members understand and navigate the process, dapaanz has produced a ten-step flow diagram. The diagram (right) provides details about the entire process including criteria, evidence and documentation requirements, decisions and reports, as well as expected [...]

